WHAT ARE MAGARI’S HEALTH AND SAFETY STANDARDS
All products are manufactured in accordance with FDA-mandated Good Manufacturing Practices (GMP). We adhere to CTFA Quality Assurance Guidelines and perform toxicity, microbiological, temperature, and stability tests on all formulas. Every product is researched and tested before it is approved for sale. Due to our stringent standards, we use only the most effective, pure active ingredients and raw materials.
We are fully transparent at Magari By MN and fully back our products, which is why we share our certification and clinical testing practices.
WHY BUYING ORGANIC ISN’T ALWAYS BEST
While buying organic might be great for your groceries, when it comes to skincare, the same rules don't necessarily apply. Whether a skincare product is safe and effective has all to do with the dosage or concentration of ingredients used in the product.
Organic products can breed bad bacteria on your skin. Therefore, the role of preservatives in skincare and cosmetics is a key part in keeping your skin safe. When companies choose to leave preservatives out of skincare products, it can put you at risk. In fact, some companies even use unregistered preservatives to maintain a “preservative-free” claim.
When it comes to skin care it’s best to read or ask companies their testing and certification practices. Organic companies are responsible for creating negative stigma about other products.
Which is why we share our certification and clinical testing practices.
WHAT IS AN ACID MANTLE?
Also referred to as the “hydro-lipid film” – is a protective and slightly acidic film that sits on the skin’s surface, acting as the interface between you and the environment. There is a unique micro-flora that’s made up of strange secretions which cover the entire surface of your skin.
- The oily secretions originate in the sebaceous glands
- The water phase is from perspiration in the sweat glands, which exhibit a powerful bactericidal effect
- Secretions also come from our natural moisturising factor
All these help to keep your skin gorgeous and healthy.
I HEAR MAGARI MENTION THAT SOME OF THEIR PRODUCTS BALANCE SKINS PH, WHAT DOES THAT MEAN?
If your skin is healthy, it should have a pH of around 5.5. Do you know why our skin is naturally acidic and why it’s a good thing? It is because pathogenic bacteria thrive under alkaline conditions.
This is why it is really important that your skincare products are formulated without strong astringents, which have a real tendency to upset the delicate microflora.
CAN I RETURN MY ORDER?
We are unable to offer returns, refunds, or exchanges. All sales are final. Please note, Magari by MN reserves the right to refuse all returns, reshipments, and refunds.
CAN I EXCHANGE MY PRODUCT?
We apologize but we currently do not offer exchanges, all sales are final.
CAN I CANCEL MY ORDER?
Orders can only be canceled prior to being fulfilled, once order status is fulfilled orders are final.
MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?
In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and screenshot of your order confirmation email.
Please contact us immediately at firstname.lastname@example.org. Please provide us with your order number and some photos of the damage product/s.
HOW LONG BEFORE I CAN RECEIVE MY ORDER?
The processing time for orders is 72 hours. After your order has been shipped, delivery time within the United States is 4-7 business days, and 14-30 business days internationally (or sooner depending on your shipment selection). Please keep in mind that during holidays, this time may vary.
Magari by MN is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
HOW MUCH IS SHIPPING?
Shipping cost varies by state, country, and region. Select your items and upon checkout (before finalizing) your shipping costs are calculated.
DO YOU SHIP INTERNATIONALLY?
Yes, Magari By MN is availably worldwide. Please be advised Magari by MN is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?
Please contact email@example.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
I REFUSED MY DELIVERY, WHERE IS MY REFUND?
Refused delivery will incur a $25 dollar restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED.
I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!
Please be careful when entering your shipping address, Magari by MN will not be responsible for orders sent to the incorrect delivery address provided by the customer.
HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?
Product details can be found on the product page but if you have more questions, please feel free to email us at firstname.lastname@example.org
I HAVE NOT RECEIVED A CONFIRMATION OR TRACKING, WHAT SHOULD I DO?
Tracking is provided along with order confirmation and can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation or tracking information email after 24 hours, please contact us at email@example.com with your inquiry.
DOES MAGARI BY MN USE PARABENS OR SULFATES?
Magari by MN does not use parabens or sulfates in any products.
DO YOU TEST PRODUCTS ON ANIMALS?
Magari by MN does not test products on animals. All of our products are cruelty free.
ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.